Helpjuice offers an Olark plugin to integrate with your Olark chat! By doing this, Helpjuice analyze when users start chatting with you and intelligently find Knowledge Base articles that match what the user is talking about, and suggest them to you for you to use in response.
Helpjuice only proposes one article at a time. This is the first article from the top of the search result for that query. If the suggestions aren't correct, you can improve them by adding keywords and improving the article content.
How do I do it?
Import our Javascript plugin and call our integration Helpjuice through your Helpjuice domain or Helpjuice :
<script type = "text / javascript" src = "https://static.helpjuice.com/helpjuice_production/olark_plugin/helpjuice_olark-0.3.min.js"> </script>
<script type = "text / javascript">
new Helpjuice OlarkIntegration ('http://yourhelpjuicesubdomain.helpjuice.com');
</script>
Make sure the second part, the part that Helpjuice a new Helpjuice OlarkIntegration, comes after your Olark javascript snippet. The first line, which our plugin imports, must be before the second snippet.
That is it. Helpjuice these changes and Helpjuice start suggesting articles.
Automatic answer
By default, after 3 minutes of no response from an agent, Helpjuice will Helpjuice your visitor to view the question found:
The delay can be changed and this feature can be disabled via configuration.
Options
When you call new Helpjuice OlarkIntegration ('http://yourhelpjuicesubdomain.helpjuice.com'); , you can pass a configuration object as the second argument. The options are:
| Option | Standard | Description |
| language | nl_NL | Set your knowledge base language for that page so that questions are retrieved in the correct language. |
| autoAnswerMinutes | 3 | How many minutes to wait for the operator to reply (after suggesting an article) before proposing that article to the visitor. Set it to 0 to disable this feature. |
Sample call:
new Helpjuice OlarkIntegration ('http://yourhelpjuicesubdomain.helpjuice.com', {language: 'de_DE', autoAnswerMinutes: 5});
Fix the problem
If the integration does not work, check your Javascript console for Javascript errors. If you need help, please contact us.
