Note: You are in the advanced users section. Only use this section if you are familiar with APIs.
Use the following URL to get searches:
my_account.helpjuice.com/api/searches
Response:
id, account_id, query, query_without_stopwords, ip, search_count, found_answer, contacted_support, created_at, updated_at, clicked, indexed, readings, found_answers, views 3453162.1885, install, install, 104.178.174.189.1, true, false, 2015-06-19 23:27:43 UTC, 2015-06-19 23:27:43 UTC ,, true``, 2816305,1885, install, install, 50.142.80.121.1, true, false, 2015-05-01 00:17:29 UTC, 2015-05-01 00:17:29 UTC,, true,,, 2816306.1885, non-profit, non-profit, 50.142.80.121.1, false, false, 2015-05-01 00:17:40 UTC, 2015-05-01 00:17:40 UTC,, true, , 3453171.1885, install, install, 104.178.174.189.1, true, false, 2015-06-19 23:27:44 UTC, 2015-06-19 23:27:44 UTC ,, true``,
By default, searches are returned in CSV format. However, it is possible to get them in a different format: XLS. To do this, you just need to specify the format in the URL, as follows:
my_account.helpjuice.com/api/searches.xls => to get XLS spreadsheet
Fix the problem
- Blank Answer : If you don't see any data, or if you receive a corrupted file (in the case of XLS), it's because your knowledge base is marked internal only . Solution: If you are using a browser to access the data, please log in before submitting the request. Otherwise, you need to use your private key (accessible from Settings> API credentials) in a request parameter called api_key , such as:
- my_account.helpjuice.com/api/en_US/questions?api_key= MY_KEY
